The Foundation of Owner Retention: High-Performance Maintenance that Protects Your Portfolio and Your Reviews.
At TRUST Home & Business, we provide the PROactive infrastructure that traditional PM firms struggle to maintain in-house. We help you eliminate "Bad Stay" refunds and owner churn by providing expert 80-point checklists and 24/7 moisture monitoring. Let us handle the 'boots on the ground' so you can focus on growing your door count.
Beautiful Decor Only Gets You So Far.
In the highly competitive short-term rental market, the true success of your property—measured in five-star reviews, repeat bookings, and long-term profitability—hinges on two non-negotiable factors: pristine cleanliness and thorough, uninterrupted routine maintenance. Overlooked maintenance or a missed cleaning detail can instantly derail a guest's vacation and damage your property's reputation.
PROactive solutions reduce
in stay guest issues! (ISGI)
Click above to view results of delaying maintenance for your home & guests.
PROactive Highlights
Our PROactive maintenance program is designed to give you clarity, reliability, and confidence in your home’s operation & comfort. Each service is tailored to your system, usage, and seasonal needs—so you know exactly what to address for efficient, dependable performance.
PROactive Scheduled Asset Services
Stop issues before they impact your guests. Monthly: 80-point inspection w/AC filter & bulb changes. Quarterly: Deep-dive maintenance with 18 additional service points. Annual: Top-to-bottom home deep health inspection.
24/7 Maintenance & Trouble Call
We are your boots on the ground. Round-the-clock interior/exterior maintenance, seamless home access and security system integration, plus appliance delivery and professional installation.
Specialty Cleaning & Detailing
Going beyond the standard turnover. We provide targeted exterior care including pools, softwashing, and yard cleanup, alongside deep interior detailing and upholstery care.
New Home Setup & Tech Integration
Let us handle the heavy lifting. Complete setup including arranging furniture, hanging decor, mounting TVs, and configuring smart home technology to get you market-ready.
INTRODUCING
The Service Portal: Direct Capture Reporting
Eliminating the guesswork of in-stay maintenance through seamless, direct-to-database technology.
Here's what you get:
Invisible Placement, Intuitive Access
Flawless design meets instant operational support. Elegantly concealed from view, our Service Portal is positioned precisely where a guest’s instinct takes them. No cluttered binders or cheap laminated signs. Just seamless, high-end hospitality.
High-Fidelity Triage
From a simple scan to a precise maintenance ticket in seconds. Direct photo and video uploads give our team precise information before we ever step foot on-site. This high-fidelity data feeds directly into your property's permanent record, reducing unnecessary investigative trips.
100% Dispatch Authority
Empowering your operations, never bypassing them. You receive instant visual data and retain total control—deploy your in-house team or approve our elite technicians for a seamless resolution.
Your Management Brand Deserves Professional Support
Your owners trust you with their most valuable asset. Don't let a missed maintenance detail cost you a contract. We offer PRO(fessional) and ACTIVE support that integrates seamlessly with your existing workflow. From NFC-enabled guest reporting to automated moisture alerts, we provide the data you need to prove your value to your owners every single month.
Frequently Asked Questions
Does this replace my existing maintenance team?
No. We are your High-Tech Scout Team. We identify the issues before they become emergencies. We provide the 80-point report and the sensor data; your team (or ours) can then execute the repairs efficiently. We stop the "firefighting" so your team can be more productive.
How do the NFC tags help my guests?
We place a TRUST tag in the kitchen. If a guest has an issue, they tap their phone. It captures the exact issue and location instantly. No more vague phone calls or angry messages through the booking platform. It shows the guest you are ACTIVE and professional.
How does this help me with Owner Retention?
Owners leave PMs when they feel the home is being "run into the ground" or when they see high refund rates. Our monthly "Readiness Reports" are branded documents you can share with your owners to prove the home is being meticulously cared for. It makes you look proactive and indispensable.
What about the HVAC moisture detectors?
HVAC failure is the #1 cause of STR refunds. Our sensors alert us the moment a unit starts to fail or leak. We can often fix the issue during a "turn" window before the next guest even arrives, saving the booking and your reputation.
How do we start a Remote Assessment for a full portfolio?
We make it easy. We can do a bulk virtual audit of your entire door count. We’ll identify a phased implementation plan starting with high-risk properties and create a tiered protection plan that fits your management style—all without disrupting a single guest stay.